Appointments

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• All surgery times are by appointment.
• Please call in or telephone the surgery.
• You can help greatly by arriving promptly and informing us if you cannot keep your appointment.
• Children who are unwell will always be seen as soon as possible.

Booking an appointment

Urgent appointments

An urgent appointment is a medical query/issue that requires same day attention and that is NOT severe enough to attend A+E, the Urgent Care Centre or to call 999.

To request a same day appointment (Monday to Friday) call the surgery on 0115 985 8552 from 8am and a member of the team will assist you or visit the surgery and speak with a receptionist in person (from 8am).

Routine appointments

These are pre-bookable appointments that can be made for maximum 6 months in the future. These are appointments that are for medical issues/queries that DO NOT require medical attention urgently, this also can include nurse appointments such as phlebotomy, cervical smears, immunisations, NHS health checks and many more (please see below to see the full range of appointments our nurses offer at the surgery.

To request a routine appointment, call the surgery on 0115 985 8552 after 11am to speak to a member of the reception team who will assist you the best they can, alternatively you can visit the surgery preferably after 11am to speak to a staff member in person to book a routine appointment.

The reception team may ask questions regarding your medical issue, but this is confidential information that is not shared with anyone but the clinician you are being seen by. Please comply with the staff member as this is to help get a better understanding of your issue and allows the clinician to efficiently help the patient.

Cancelling or changing an appointment

If you are unable to attend your appointment, please contact the surgery on 0115 985 8552 and let us know, AT LEAST 24 hours before the appointment is due. This allows the appointment you cancel to be allocated to other patients.

To cancel your appointment:

Contact the surgery on 0115 985 8552 to speak to a staff member who can cancel or re-arrange your appointment alternatively you can visit the practice after 11am to speak to a staff member will with help with your query. You can also cancel appointments through the NHS app or SystmOnline.

Extended Opening Hours

Routine appointments are available between 07:30 and 08:00 with either the practice nurse or doctor on Tuesday mornings.

Please remember – Appointments are for one patient. If you cannot keep an appointment please let the receptionist know as soon as possible so it can be made available to another patient.

Temporary Residents

You may consult an NHS doctor anywhere in the UK if you are away from home and in need of medical attention. You can do this by simply asking to see the nearest GP as a “Temporary Resident”. We will be happy to see any friends or relatives staying with you if they need a doctor.

Translation Services

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Additional Needs

We can arrange BSL support at appointments for patients who are hard of hearing or deaf. Please let reception know when booking the appointment if you need this service.